l89v Privacy Policy

1. Information We Collect

We collect various types of information to operate l89v's services smoothly and to provide you with the best experience. The categories of that information are described in detail below.

1.1 Identity Information

During account registration and verification, we may collect the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Current address and nationality
• Relevant details from a national ID card or passport (where applicable)

1.2 Financial & Payment Information

To process deposits and withdrawals, we handle information related to your payment method. l89v supports mobile banking services recognised in Bangladesh — bKash, Nagad, Rocket — as well as bank transfers. We do not store full card numbers or complete bank account details on our own servers; payment-related information is transmitted through the relevant payment provider.

1.3 Transaction History

A record of every deposit, withdrawal, bet, and gaming activity you make is kept in our system. This is necessary for resolving financial disputes, preventing fraud, and ensuring responsible gaming.

1.4 Technical & Device Information

When you visit the l89v website, the following information may be recorded automatically:

• IP address and device type (desktop, mobile, tablet)
• Browser version and operating system
• Pages visited, session duration, and click patterns
• Referral source (where you came from before arriving at the site)

2. How We Collect Information

l89v collects your information in the following ways:

3. Purpose of Using Information

l89v uses your information for the specific purposes described below. We never use your information for excessive or irrelevant purposes.

• Account Management: For creating, securing, verifying, and maintaining your account.
• Payment Processing: For completing transactions without interruption via bKash, Nagad, Rocket, or bank transfer.
• Customer Support: For resolving your requests and complaints via 24/7 live chat and email.
• Fraud & Security: For detecting and preventing suspicious transactions, unauthorised access, and fraudulent activity.
• Responsible Gaming: For monitoring usage patterns to provide assistance to users at risk of problematic gaming.
• Service Improvement: Analytical data is used to improve the site's functionality and user experience.
• Legal Obligations: Storing and processing information as required to comply with applicable laws and regulations.

4. Disclosure & Third Parties

l89v does not sell your personal information to any third party for commercial purposes. However, limited information may be shared in the circumstances described below where it is essential for operating the service.

4.1 Service Partners

We work with trusted third-party service providers for payment processing, identity verification, IT services, and customer support. Only the information necessary for them to perform their function is shared with these partners, and they are contractually bound to uphold our privacy standards.

4.2 Legal Reasons

Information may be provided to the relevant authorities when required to comply with a court order, a lawful request from an investigating authority, or other legal obligations.

4.3 Business Restructuring

In the event of a merger, acquisition, or restructuring of l89v's business, your information may be transferred to the new entity; however, you will be duly notified in such cases.

5. Cookies & Tracking Technologies

Cookies and similar tracking technologies are used on the l89v website. Cookies are small text files stored on your device that improve your experience of using the site.

• Essential Cookies: Essential for maintaining login sessions, ensuring security, and running the site's basic functionality.
• Functional Cookies: For remembering your language preferences and personalised settings.
• Analytical Cookies: For understanding which parts of the site are used most and improving the service accordingly.

You can manage cookies through your browser settings. Please note, however, that disabling essential cookies will prevent some parts of the site from working correctly.

6. Data Retention & Security

l89v applies industry-standard security measures to keep your personal information safe. Our platform uses SSL (Secure Socket Layer) encryption, which protects all data exchanged between you and our servers.

6.1 Security Measures

• Encryption technology used for both transmission and storage
• Access controls — only authorised personnel can access the necessary information
• Regular security assessments and audits
• Real-time monitoring for suspicious activity

6.2 Data Retention Period

Your information will be retained for as long as legally required. Even after an account is closed, transaction history and identity verification data may be retained for the period specified under applicable regulations. Once that period has passed, the data will be securely deleted or anonymised.

6.3 Response to a Data Breach

If we become aware that a data breach has occurred, l89v will notify affected users with reasonable promptness and inform the relevant authorities where applicable. We will take all possible steps to limit the damage.

7. Your Rights

As a user of l89v, you have the rights described below regarding your personal information. Contact our support team to exercise these rights.

To exercise these rights, email us at [email protected] or contact our Bangla-speaking support team via 24/7 live chat. We will process your request as quickly as possible.

8. Protection of Minors

l89v strictly does not provide services to anyone under the age of 21. Information about minors is not knowingly collected. If we have reason to believe a user is below the required age, we will immediately suspend their account and take steps to delete any information collected.

If you believe we hold information about a minor, please notify us immediately at [email protected].

9. Policy Changes

l89v may update this privacy policy from time to time to keep pace with changes to the service, new technologies, or legal requirements. When any significant change is made:

• The updated policy will be published on this page.
• The "Last Updated" date at the top of the page will be changed.
• For important changes, you may be notified via your registered email or through live chat.

Continuing to use l89v after a revised policy has been published will be taken as your acceptance of the updated policy. Please visit this page regularly.

10. Contact

If you have any questions, concerns, or requests regarding this privacy policy, please contact our support team. l89v's support team provides service in both Bangla and English.